Booking & Cancellation Policy

Confirmation & deposit

Online bookings are confirmed as soon as you add a card on our secure payment page (provided by Stripe). Nothing is charged at the time of booking: your card is held as a guarantee and payment for your stay is taken at the retreat. You'll see the full cost, including taxes and fees, before you confirm.

Bookings made by phone, WhatsApp or through a partner are confirmed in writing by our team, who will explain any deposit required.

Changes to your booking

You can change your dates or room free of charge up to 7 days before arrival, subject to availability. Closer to arrival, changes may incur a fee or rate difference.

Cancellations & refunds

Cancellations made 7 or more days before arrival are free of charge. Cancellations within 7 days of arrival may be charged up to the first night (or the deposit), and no-shows may be charged in full, to the card held on your booking. Refunds are processed to your original payment method, typically within 7–10 business days.

Recovery & medical stays

For post-surgery and post-medical recovery bookings, we understand plans can change for clinical reasons. Where a stay is postponed or cancelled on documented medical grounds, we will work with you (and your hospital, case manager or insurer where relevant) to find a fair outcome.

If we have to cancel

In the rare event we must cancel or significantly change your booking, we will offer you alternative dates or a full refund.

Force majeure

Neither party is liable for failure to perform due to events beyond reasonable control (such as extreme weather, travel disruption or public-health measures); in such cases we will offer a credit or rebooking where possible.

How to cancel or change

Contact us at reservations@peoplehotels.com or call +971 58 119 1123 with your booking reference and we'll take care of it.